On December 27, it was reported that the Happiest Place On Earth had an almost total power outage. Fantasyland and Frontierland were the most affected, with other lands of the park having electricity shortly after. The park closed earlier because it reached maximum capacity. Half of the attractions were closed and the guests had nowhere to go.
If you’ve been to a Disney park during the holidays, you know how crowded it is. Thousands of people visiting to give their families a unique experience. Sometimes, these families are let down due to the difficulty of handling a vacation in the midst of stampeding crowds. There’s a lot of pushing, waiting in the queue, and having to eat on a bench because most tables are full.
Add a power outage to the mix.
When I heard the news of the outage, I was flabbergasted. How could Disneyland not have a backup plan for power? It felt like the recent power outage at the Atlanta airport. I could only be sad for those who spent $100+ to visit a powerless park.
Some might think it’s easy to blame Disney in these situations, but it makes sense. As the years pass, the tickets, food, drinks, and merchandise gets pricier. As the experience costs more, people should be expecting more. No Audio-Animatronics with technical problems, not a hint of garbage on the floor and the nicest Cast Members we can encounter in the world.
But that’s not the case.
In Disneyland and Disney World, there hasn’t been that much of an improvement in the parks besides newer attractions. And Disney needs to improve in these areas as the parks get more crowds.
What happened in Disneyland this week is just a warning for what happens when you don’t keep improving. We know that things can go wrong, but this feels more of a case where they haven’t improved any power systems because it wasn’t needed and they could still charge more for the parks.
I just hope Disneyland and Disney World are getting ready for what is coming in years ahead. Star Wars Galaxy’s Edge will change the dynamics of Disneyland and Disney’s Hollywood Studios. If they don’t have systems in place for these kinds of situations, prepare for grumpy guests.
Disney parks are based upon illusions. If they don’t keep that promise, the brand will eventually start to be damaged. It’s time for Disney to reconsider how they see the parks; stop considering them mere cash cows and start working on the artistry and guest experience that made them some of the most recognizable places in the world. Yes, they may have given refunds after the outage, but they can never refund the hopes and dreams of families that wanted a magical vacation.